Terms & Conditions

You are buying from BANA FLORIST INC., a corporation incorporated in Ontario, which trades as Bana Florist and operates the website at banaflorist.ca. In these terms, “we”, “us” and “our” mean that company.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Nothing in these terms limits any right you have under Ontario’s Consumer Protection Act, 2002, and where a term here would conflict with that Act, the Act prevails.

Adding items to your basket is not an order. An order exists once you complete checkout and we send you an order confirmation email containing your order number. That email is your written copy of the agreement.

Before you commit, the checkout page shows you the items, the price of each, the delivery fee, HST, and the total payable, and gives you the opportunity to review and correct your details. If any of that is wrong, correct it before submitting, or contact us straight away.

We may decline or cancel an order, and will refund you in full if we do. That happens rarely, and the reasons are: the item is genuinely unavailable, the delivery address falls outside the areas we serve, we cannot verify the payment, or the order appears fraudulent.

• All prices are shown in Canadian dollars.
• HST of 13% is added at checkout and shown as a separate line before you pay.
• The delivery fee is added at checkout and shown separately. It depends on the delivery address, as set out in section 4.
• The total payable is displayed before you confirm the order. There are no other charges, and no hidden fees.

We accept payment by credit card through our secure payment provider. Where online card payment is unavailable, we will contact you to take payment by phone or arrange payment in store, and your order is not confirmed for delivery until payment is arranged.

Prices can change, and we may correct obvious pricing errors. If a genuine error affects an order you have already placed, we will contact you before doing anything, and you may cancel for a full refund.

Where we deliver

We deliver across Toronto and the Greater Toronto Area, including North York, Scarborough, Etobicoke, East York, York, Markham, Vaughan, Richmond Hill, Mississauga, Brampton, Oakville, Ajax and Pickering. We also deliver to other parts of Ontario. If your address is outside our usual area, contact us before ordering.

Fees

The delivery fee depends on how far we have to drive, measured as the driving distance from our shop at 6126 Yonge St to the delivery address.

• Within 30 km of the shop: $20 flat, and free on orders of $200 or more.
• Beyond 30 km: $20 plus $2 for each additional kilometre, rounded up to the next whole kilometre. The free-delivery threshold does not apply beyond 30 km, because the cost of the drive does not change with the value of the order.
• Store pickup: always free.

The exact fee for your address is calculated and shown at checkout, before you pay. If we cannot look up the route, we charge the within-30 km rate.

Order cut-off times

• Monday to Friday: order by 2:00 PM for same-day delivery.
• Saturday: order by 10:00 AM for same-day delivery.
• Sunday: no delivery. Orders placed Sunday are handled the next business day.

Time windows

At checkout you may choose a morning (9 AM to 12 PM), afternoon (12 PM to 3 PM), or evening (3 PM to 6 PM) window. We will do our best to honour your preference, but we cannot guarantee an exact delivery time. Traffic, weather, and the volume of orders on peak days all affect the route.

On peak floral dates such as Valentine’s Day and Mother’s Day, delivery windows may not be available and cut-off times may be earlier. Any such change will be shown on the site.

If nobody is home

We will leave the flowers in a safe place, such as a porch, with a neighbour, or at a building front desk, take a photograph as proof of delivery, and notify you. Once flowers have been left in this way, our responsibility for them ends. In hot or freezing weather, please consider whether an unattended delivery is wise, and give us instructions in the delivery notes.

If we cannot deliver because the address you gave is incorrect or incomplete, or because access is refused or a building will not accept the delivery, we will contact you to arrange a redelivery. A second delivery fee applies.

Flowers are a natural, seasonal, perishable product, and the exact stems and containers pictured are not always available on the day.

We therefore reserve the right to substitute flowers, foliage or containers of equal or greater value where necessary, keeping the overall style, colour palette, and feel of the arrangement you chose. Substitution never reduces the value of what you receive.

Where a substitution would meaningfully change the arrangement, we will try to reach you first. On same-day orders there is not always time to do that before the delivery run, so if a specific flower matters to you, please tell us in the order notes or call us, and we will confirm availability before we start.

Photographs on this site show the style and scale of an arrangement. Because each is made by hand, the one you receive will be similar but not identical.

To change or cancel an order, contact us at least 24 hours before the scheduled delivery date, by phone on (647) 207-7071 or by email to info@banaflorist.ca. Cancellations made within that window are refunded in full.

Inside 24 hours we may already have bought the flowers and made the arrangement, so we cannot guarantee a change or a refund. Contact us anyway and we will do what we reasonably can.

Because flowers are perishable and made to order, they are not returnable in the way a manufactured good is. This does not affect your rights under section 7 if something is wrong with your order, or your statutory rights under Ontario law.

Your statutory cancellation rights

Under Ontario’s Consumer Protection Act, 2002, for an internet agreement over $50 you may cancel within seven days of receiving a written copy of the agreement if we failed to give you the information the Act requires before you ordered, or failed to give you an opportunity to accept, decline, or correct errors. You may cancel within 30 days of placing the order if we failed to deliver a written copy of it within 15 days. We aim to give you all of this at checkout and in your confirmation email, so that these rights never need to be used.

We stand behind every arrangement that leaves our shop. If your flowers arrive damaged, or fall below the quality you were entitled to expect, contact us within 24 hours of delivery and we will redeliver a fresh arrangement or issue a full refund.

A photograph helps us put things right quickly, and helps us trace what went wrong, so please include one where you can.

The guarantee does not cover flowers that have wilted through normal ageing, or damage caused after delivery, including flowers left unattended for an extended period after we delivered them, or kept without water. Our flower care guide explains how to get the longest life out of them.

Weddings, corporate work and large events are quoted individually and are governed by a separate written proposal or contract, which sets out the deposit, payment schedule, and cancellation terms for that booking. Where that document and these terms differ, that document governs.

Submitting an enquiry or quote request through this site does not create a booking, and does not reserve a date. A date is held only once we have confirmed it in writing and received any deposit.

You are responsible for keeping your password confidential and for activity that happens under your account. Tell us promptly if you think someone else has access to it.

Please give accurate information and keep it current. We may suspend or close an account that is used fraudulently or in breach of these terms. You can ask us to close your account at any time, as described in our Privacy Policy.

Loyalty points are a discretionary reward, have no cash value, cannot be sold or transferred, and are not property. They are earned on completed purchases and may be redeemed against future orders as described on the site.

Points attached to a refunded or cancelled order are reversed. We may change or end the loyalty programme, and will give reasonable notice before doing so.

Reviews are moderated before publication. We will not publish content that is unlawful, abusive, discriminatory, misleading, contains someone else’s personal information, or is not a genuine account of an order.

We do not remove or hide a review merely because it is negative. By submitting a review you give us permission to publish it on this site alongside the display name you chose.

Gift messages must not contain unlawful or abusive content. We write them onto a card by hand and may decline any message we are not prepared to put our name to.

The text, photographs, arrangements, logo and design of this site belong to Bana Florist and are protected by copyright and trademark law. You may not copy or reuse them commercially without our written permission. Sharing a link, or a photo of flowers you bought from us, is welcome.

If we fail to meet these terms, we are responsible for loss you suffer that is a foreseeable result of that failure. Except where the law does not allow us to limit it, our total liability for any order is limited to the amount you paid for that order.

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, road closures, failures by a supplier, or a general disruption to transport. If such an event affects your delivery we will contact you and either reschedule or refund.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded, including your rights under Ontario’s Consumer Protection Act, 2002.

Flowers and plants can trigger allergies, and some, including lilies, are toxic if eaten by pets or small children. Lily pollen also stains fabric. Please keep arrangements out of reach of pets and children, and tell us in the order notes if the recipient needs us to avoid a particular flower. We cannot know a recipient’s allergies or household unless you tell us.

Flowers we supply are for decoration and are not food.

We may update these terms. The version that applies to your order is the one published when you placed it, so a later change never alters an order you have already made. The “last updated” date at the top shows the current version.

If something has gone wrong, tell us. Most problems are fixed the same day with a phone call.

Call (647) 207-7071 or email info@banaflorist.ca. We reply within one business day.

If we cannot resolve it between us, you may contact Consumer Protection Ontario at ontario.ca/consumerprotection or 1‑800‑889‑9768.