Privacy Policy
Important Information and who we are
Bana Florist (“Bana Florist”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, subscribe to our communications, or otherwise interact with us.
We operate in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
If you have any questions about this Privacy Policy or our privacy practices, you may contact us using the details provided at the end of this document.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The most current version will always be available on our website. We encourage you to review it periodically.
It is important that the personal information we hold about you is accurate and up to date. Please notify us if your information changes.
Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. Once you leave our website, we encourage you to review the privacy policies of any third-party sites you visit.
What Personal Information We Collect
“Personal information” means information that can identify you as an individual.
We may collect the following types of personal information:
Identity Information: Name, recipient name
Contact Information: Email address, phone number, delivery address, billing address
Order & Transaction Information: Products purchased, delivery details, payment confirmation
Technical Information: IP address, browser type, device information, website usage data
Marketing Preferences: Newsletter subscriptions, communication preferences
We do not collect sensitive personal information such as health data, biometric data, political opinions, or financial details beyond what is necessary to process payments securely.
We may also use aggregated or anonymized data (such as website analytics) for business insights. This data does not identify you personally.
How We Collect Your Information
We collect personal information in the following ways:
a) Directly From You
When you:
Place an order or request delivery
Purchase flowers, plants, or event services
Subscribe to our newsletter or marketing communications
Contact us by phone, email, or online forms
Request a quote for weddings, events, or subscriptions
b) Automatically
When you browse our website, we may collect limited technical data using cookies or similar technologies to improve functionality and user experience.
c) Third-Party Service Providers
We may receive information from trusted third parties such as:
Payment processors
Delivery partners
Website analytics providers (e.g., Google Analytics)
These providers are contractually required to protect your information.
How We Use Your Personal Information
We use your personal information for the following purposes:
To process and fulfill orders and deliveries
To communicate with you about your order or inquiry
To provide customer support
To send newsletters or marketing communications (with consent)
To improve our website, services, and offerings
To comply with legal and regulatory obligations
We only use your information for purposes that a reasonable person would consider appropriate in the circumstances, in line with PIPEDA.
Marketing Communications
You will only receive marketing communications from Bana Florist if:
You have opted in, or
You have an existing customer relationship and have not opted out
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
We do not sell or rent your personal information to third parties.
Data Retention
We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this policy
Meet legal, accounting, or tax requirements
Resolve disputes or enforce agreements
When personal information is no longer required, it is securely deleted or anonymized.
Your Privacy Rights (Canada & Ontario)
Under Canadian privacy law, you have the right to:
Request access to your personal information
Request corrections to inaccurate information
Withdraw consent for marketing communications
Ask questions about how your information is used
To exercise these rights, please contact us using the information below.
Contact Information
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Bana Florist
Email: info@banaflorist.ca
Phone: +1 (647) 207 7071
Location: 6126 Yonge St, North York, ON M2M 3W7
